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How HUQAS Improved Operational Efficiency Through Business Process Re-engineering

Business Process Re-engineering

Background

Human Quality Assessment Services (HUQAS) is a premier NGO providing accredited External Quality Assessment (EQA) and proficiency testing to medical laboratories across Africa HuqasLinkedin. For over 20 years, they have been the backbone of laboratory quality, ensuring that diagnostic results are accurate, reliable, and meet ISO 17043 and ISO 15189 standards.

The Challenges

HUQAS faced analytical performance gaps common in large-scale quality assessment organizations:

  • Operational Bottlenecks: Manual handling of inter-laboratory data led to significant delays in reporting and feedback.
  • Resource Deficits: The technical complexity of managing specialized reagents and technical training across multiple countries strained internal capacities.
  • Scalability Issues: As the network of labs grew, the lack of a fault-proof digital mechanism threatened the “culture of excellence” required for accreditation.

Our Solutions

We performed a deep-dive Process Re-engineering focused on eliminating redundant workflows:

  • Workflow Optimization: Redesigned the data intake and assessment cycle to reduce manual intervention.
  • Automation of Quality Goals: Integrated automated scoring systems to help labs assess their ability to perform tests against internal quality goals instantly.
  • Standardized Mentorship Protocols: Streamlined the mentorship process for labs seeking ISO 15189 compliance.

What HUQAS Achieved (The Results)

We performed a deep-dive Process Re-engineering focused on eliminating redundant workflows:

  • Workflow Optimization: Redesigned the data intake and assessment cycle to reduce manual intervention.
  • Automation of Quality Goals: Integrated automated scoring systems to help labs assess their ability to perform tests against internal quality goals instantly.
  • Standardized Mentorship Protocols: Streamlined the mentorship process for labs seeking ISO 15189 compliance.
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